(Accessibility Information Sharing) Banking Sector Enhances Accessibility Services for Seniors and Persons with Disabilities

On January 21, 2026, the Hong Kong Monetary Authority and the Hong Kong Association of Banks announced that the banking industry will implement the “Guideline on Elderly-friendly Banking Services” and the “Second Edition of Practical Guideline on Barrier-free Banking Services” to strengthen support for seniors and persons with disabilities in accessing banking services.

Guideline on Elderly-friendly Banking Services

Guidelines aim to establish practical elderly-friendly standards in support of the government’s promotion of the silver economy. They outline eight key principles and multiple recommended measures for banks to adopt, while also assisting the elderly in mastering financial information and digital skills through enhanced financial education.

Hyperlink of the guideline:

https://www.hkab.org.hk/files/record/financial-inclusion/10/(CHI)_Guideline_on_elderly-friendly_banking_services-1768959628.pdf 

Second Edition of Practical Guideline on Barrier-free Banking Services

Guidelines further enhance accessible banking service measures to ensure that customers with diverse needs—including those with physical disabilities, visual impairments, hearing impairments, and seniors—receive appropriate banking services.

Hyperlink of the guideline:

https://www.hkab.org.hk/files/record/financial-inclusion/1/(Chi)_Practical_Guideline_on_Barrier-Free_Banking_Service_2.0-1768960752.pdf 

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Media Coverage

Media Source: Wen Wei Po

Headline: Banking Sector Enhances Elderly-Friendly and Accessible Service Measures

Headline Hyperlink: https://www.wenweipo.com/a/202601/21/AP697061a9e4b04d7d56cf8a2c.html

Media Source: Hong Kong Economic Journal

Headline: HKMA Collaborates with HKAB to Launch Elderly-Friendly Banking Service Guidelines

Headline Hyperlink:

https://inews.hket.com/article/4072238/%E9%95%B7%E8%80%85%E9%8A%80%E8%A1%8C%E6%9C%8D%E5%8B%99%EF%BD%9C%E9%87%91%E7%AE%A1%E5%B1%80%E5%A4%A5%E9%8A%80%E8%A1%8C%E5%85%AC%E6%9C%83%E6%8E%A8%E9%95%B7%E8%80%85%E5%8F%8B%E5%96%84%E9%8A%80%E8%A1%8C%E6%9C%8D%E5%8B%99%E6%8C%87%E5%BC%95%E3%80%80%E9%8A%80%E8%A1%8C18%E5%80%8B%E6%9C%88%E5%85%A7%E8%90%BD%E5%AF%A653%E9%A0%85%E6%8E%AA%E6%96%BD%EF%BC%88%E9%99%84%E6%8E%AA%E6%96%BD%E8%A1%A8%EF%BC%89